Frequently Asked Questions

 

  1. What is the difference between an 'Original' and a 'Canvas Print' or 'Art Print'?

    • An 'Original' is a unique, handmade piece of art, while a Canvas Print or Art Print is a reproduction of the original artwork, printed on canvas or paper.

  2. How long does it take to receive my order?

    • Orders are typically processed and shipped within 1-3 business days . Delivery time varies by location, with delivery time ranging from 3-10 business days for domestic orders and up to 20 business days for international orders.

  3. How can I track my order?

    • After shipping, you will receive a tracking number via email. You can use this number to track your order via the shipping service (e.g. PostNL, UPS, DHL).

  4. Can I cancel or change my order after I have ordered?

    • We process orders quickly, but if you need to cancel or change your order, please contact us as soon as possible at info@dewivandrijven.com .

  5. Are the colours of the product on the website the same as in real life?

    • Although we try to display the colors as accurately as possible, there may be a color difference due to screen settings or lighting.

  6. What should I do if my order arrives damaged?

    • Please contact us within 7 days at info@dewivandrijven.com and send photos of the damage. We will send a replacement product or offer another solution.

  7. Do you offer international shipping?

    • Yes, we currently ship throughout Europe. Soon, we will expand to worldwide shipping. Shipping costs and delivery times vary depending on your location, which you can view at checkout.

  8. How can I pay for my order?

    • Payments can be made via Visa, Master Card, PayPal, iDEAL during the checkout process.

  9. Can I get a refund if I am not satisfied with my product?

    • We offer a refund within 14 days of receiving your order if you are not satisfied. Return shipping costs are at your own expense unless the product is defective.

  10. What materials are used for the products you sell?

    • We use high quality materials such as premium canvas for prints and high quality art paper for paper prints. Each product is labeled with the milk material it is made of.

  11. How can I use a discount code?

    • During the checkout process, you can enter your discount code in the “Discount Code” field to apply the discount.

  12. How can I contact you if I have a problem with my order?

    • You can reach us by email at info@dewivandrijven.com or via our contact form on the website.

  13. Do you offer 'Commissioned Work'?

    • Yes, we do offer 'Commissioned Work'. Contact us for custom artwork or specific customizations.

  14. What are the different sizes of the artworks available?

    • We offer a wide range of formats, per product you will find which formats and sizes are available . Specific formats/sizes can in many cases be made on request.

  15. Can I have an Art Print framed or otherwise modified?

    • Yes, we offer framing options and can customize Art Prints to your wishes. Contact us for more information.