Terms of service

Terms and Conditions

Welcome to Dewi van Dreven Creations! By visiting our website and using our services, you agree to the following terms. These terms of service apply to all purchases made through our webshop and are valid worldwide.

1. General

  • Company Information: Dewi van Dreven Creations is based in the Netherlands and registered with the Chamber of Commerce under number 65764323. Our VAT ID number is NL002289306B89.

  • Applicability: These terms apply to all offers, agreements, and deliveries from Dewi van Dreven Creations unless otherwise expressly agreed.

  • Changes: We reserve the right to modify these terms at any time. Please review them regularly before placing an order.

2. Products & Availability

  • Product Information: We strive to display all product descriptions, prices, and images as accurately as possible. However, errors may occur. In such cases, we reserve the right to correct them without prior notice.

  • Availability: We do our best to keep our product availability up to date. If an item is unavailable after your order is placed, we will contact you to offer an alternative solution, such as a replacement product or a refund.

3. Prices & Payment

  • Prices: All prices are in euros (€) and include VAT. For customers outside the EU, additional import duties and taxes may apply, which are the customer’s responsibility.

  • Payment: Payments can be made using the payment methods available on our website. Orders will only be shipped after full payment has been received.

  • Currency Exchange Rates: For international customers, prices are converted based on current exchange rates, which may cause slight variations in the final amount paid.

4. Shipping & Delivery

  • Shipping Costs: Shipping costs are calculated at checkout and may vary depending on the destination country.

  • Delivery Time: We aim to process and ship all orders as quickly as possible. Estimated delivery time depends on the shipping method and destination country. Delays outside our control (such as customs procedures) may sometimes occur.

  • International Shipping: International customers are responsible for any applicable import duties, customs fees, and local taxes upon delivery.

5. Returns & Refunds

Please refer to our Returns & Refunds Policy for details on how to return a product and the applicable conditions.

6. Liability

  • Limited Liability: Dewi van Dreven Creations is not liable for any direct or indirect damages, including but not limited to loss of data, profit, or revenue, unless caused by intentional misconduct or gross negligence on our part.

  • Product Warranty: Our products come with a legal warranty, ensuring they meet reasonable customer expectations. Damage caused by misuse is not covered under warranty.

7. Intellectual Property Rights

All content on this website, including text, images, logos, and graphics, is the property of Dewi van Dreven Creations or our licensors and may not be reproduced or used without permission.

8. Privacy

We highly value your privacy. Please refer to our Privacy Policy for more information on how we collect, store, and process your personal data.

9. Governing Law

All agreements and transactions between you and Dewi van Dreven Creations are subject to Dutch law. Any disputes will be submitted to the competent court in the Netherlands unless local laws in your country of residence require otherwise.

10. Contact

Do you have any questions about these terms or your order? Feel free to contact us at info@dewivandreven.com.